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Evidence Guide: MSMRVS401 - Assess and quote to service a recreational vehicle

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMRVS401 - Assess and quote to service a recreational vehicle

What evidence can you provide to prove your understanding of each of the following citeria?

Assess job requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess any damage and/or identify service requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine accurately the service and/or repair requirements of the job

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice or make recommendations on repair and/or service on request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any options to meet customer preferences and specific job requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider and recommend any additional services which may be required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Assess job requirements

1.1

Assess any damage and/or identify service requirements

1.2

Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle

1.3

Determine accurately the service and/or repair requirements of the job

1.4

Provide advice or make recommendations on repair and/or service on request

1.5

Identify any options to meet customer preferences and specific job requirements

1.6

Consider and recommend any additional services which may be required

2

Quote the job

2.1

Select repair or service options and agree on scope in consultation with customer

2.2

Identify and calculate materials, parts and equipment required to meet the job requirements and appropriate sources

2.3

Calculate the costs of the job

2.4

Prepare quotation and present to customer in a professional manner

2.5

Obtain customer's agreement to quotation, details of work to be completed and timeframes

2.6

Order parts, materials and equipment, where required, according to enterprise procedures

2.7

Liaise with colleagues and others, where required, to organise the job

2.8

Complete any documentation and file appropriately according to enterprise procedures

2.9

Schedule the job, as appropriate, in agreement with customer and follow booking procedures according to enterprise practices

Required Skills and Knowledge

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Assess job requirements

1.1

Assess any damage and/or identify service requirements

1.2

Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle

1.3

Determine accurately the service and/or repair requirements of the job

1.4

Provide advice or make recommendations on repair and/or service on request

1.5

Identify any options to meet customer preferences and specific job requirements

1.6

Consider and recommend any additional services which may be required

2

Quote the job

2.1

Select repair or service options and agree on scope in consultation with customer

2.2

Identify and calculate materials, parts and equipment required to meet the job requirements and appropriate sources

2.3

Calculate the costs of the job

2.4

Prepare quotation and present to customer in a professional manner

2.5

Obtain customer's agreement to quotation, details of work to be completed and timeframes

2.6

Order parts, materials and equipment, where required, according to enterprise procedures

2.7

Liaise with colleagues and others, where required, to organise the job

2.8

Complete any documentation and file appropriately according to enterprise procedures

2.9

Schedule the job, as appropriate, in agreement with customer and follow booking procedures according to enterprise practices

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

plan, organise and schedule work activities

determine job requirements

apply customer service, negotiation and communication skills

estimate and calculate all aspects of repair/service costs to meet job requirements

read and interpret typical floor plans, drawings and manuals of recreational vehicles

identify and assess problems and recommend appropriate remedies

communicate effectively with colleagues and customers on job requirements.

Evidence must be provided that demonstrates knowledge of:

regulatory framework

features of different recreational vehicle types and makes, and their design and structural features

recommended service and maintenance requirements, and schedules for recreational vehicles

details, features and current costs of components, materials and parts

required equipment for the job and any associated costs and transport requirements.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

codes of practice of the Recreational Vehicle Manufacturers' Association of Australia (RVMAA)

licensing requirements related to installation, servicing and repair of gas, electrical, plumbing, air conditioning fittings and wiring

welding, joining and adhesives

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work plans, specifications and drawings

safe work method statements (SWMS)

safe worksite work practices

manufacturer manuals

material safety data sheets (MSDS)

requirements for personal protective equipment (PPE)

work instructions

standard operating procedures (SOPs)

temporary instructions

any similar instructions provided for the smooth running of the plant

Recreational vehicles

Recreational vehicles includes one or more of the following:

caravan

pop-top caravan

camper trailer

tent trailer

5th wheeler

slide-on camper

campervan

motor home

Service requirements

Service requirements are determined from customer preferences and manufacturer repair/service specifications for recreational vehicle components, and include one or more of the following:

chassis

walls

roof

furnishing

piping/wiring for services

accessories

appliances

running gear

Customers

Customers include one or more of the following:

recreational vehicle owners/users

recreational vehicle retailers

recreational vehicle service contractors

insurance companies

Materials, parts and equipment

Materials, parts and equipment include one or more of the following:

hand and power tools

small plant

replacement materials, floor coverings, panelling and furnishings

components and running gear

parts and accessories

Repair or service costs

Repair or service costs include one or more of the following:

labour

materials

parts

fixtures and fittings

appliances

equipment (use or hire)